Customer Service Operation 2

Job Purposes

Provide service and help, including building relationship with customers in branch, following the standards to satisfy customers effectively

Key Roles and Responsibilities

• Provide service, advice, and problem-solving to customers in branch to satisfy customers and achieve organization objectives
• Coordinate with relevant functions internal and external branch to support the operations of customer service
• Responsible for each departmental operation, including payment service counters or gift card distribution to support the operations aligning with business plans
• Keep up to date with information related to sales promotion activities of branch to provide information to customers accurately
• Prepare and maintain equipment and facilitators around customer service counters to ensure effective operations
• Submit income from departmental distribution to ensure accuracy

Qualifications

• Vocational degree or bachelor’s degree in related field
• Minimum of 0-3 years of responsible experience in related field
• Have communication skills, including English skill
• Have good and tidy personality
• Be responsible and patient
• Have problem-solving skill
• Have service mind and good human relations
• Be able to work in shifts

Additional Information