Application Support - Point of Sale Platform

Job Purposes

Control providing support to IT solution and application in terms of development mobile and web-based application, in order to support IT functions, satisfy customer needs, and ensure effective business operations aligning with goals, objectives, and policies

Key Roles and Responsibilities

• Support POS systems.
• Support operational incident raises through service desk team and perform troubleshooting
• Lead the investigation and analysis of issue's or incident's root cause, short-term/long-term solutions
• Continuously improve productivity of support
• Coordinate with related parties to perform the activities

Qualifications

• Bachelor’s Degree in Computer Science/ Statistic / Information Technology or related fields.
• At least 2 years’ experience in related area.
• Have skill on SQL statement (Query, Stored procedure, Function) will be advantage.
• Systematic thinking, proactive, self-motivated, fast learner and willing to contribute and work as a team.
• Ability to work on multiple tasks/projects and prioritize tasks or projects
• Interpersonal and customer relation skills.
• Able to communicate in English will be advantage.

Additional Information

Able to work in shift