Customer Service Team Leader 2

Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals

• Implement plans and directions to manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
• Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
• Participate in planning for development and training to coach and improve performance of subordinates
• Monitor and examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
• Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
• Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately

• Bachelor’s degree in related field
• Minimum of 3-5 years of responsible experience in related field and 1-3 years of team management
• Have good personality and human relations
• Have strong communication skills, especially English skills