Guest Service Agent (GO Hotel Bowin)

Job Purposes

Front Office Operations and guest welcoming and check-in and check-out

Key Roles and Responsibilities

• Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
• Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
• Reservation Handling: Manage room bookings, cancellations, and modifications using the hotels reservation system, ensuring accuracy and efficiency.
• Grab & GO Station: Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
• Coordination: Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.
• Cash and Report Handling: Perform daily cash handling, billing, and end-of-shift reports according to hotel procedures.

Qualifications

• Bachelor’s degree in related field
• Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
• Have communication skills, including English skills
• Have good and tidy personality
• Be responsible and patient
• Have problem-solving skill
• Have service mind and good human relations

Additional Information