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Customer Service Team Leader 1

Business Unit:  CPN
Company:  Central Pattana Plc.
Job Function:  Customer Services
Work Location:  The Offices At Central World

Job Purposes

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

Key Roles and Responsibilities

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers


  • Bachelor’s degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations

Additional Information

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