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Customer Service Team Leader 1

Job Function: 
Work Location:  Thai Watsadu Chaiyaphum
Company:  CHG

Job Purposes

Planning

  • Manage daily operations and prioritize work under responsibility
  • Manage and plan employee shift schedule
  • Participate in management of team’s targeted goals and performance

General Management

  • Keep up to date with new trends and technology for applying in own department/team to improve own competence and enhance productivity within the team
  • Attend and support organizational activities or projects

People Management

  • Provide coaching and advice to colleagues or new team member to solve problems at work

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers
  • Bachelor’s degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations

Key Roles and Responsibilities

Planning

  • Manage daily operations and prioritize work under responsibility
  • Manage and plan employee shift schedule
  • Participate in management of team’s targeted goals and performance

General Management

  • Keep up to date with new trends and technology for applying in own department/team to improve own competence and enhance productivity within the team
  • Attend and support organizational activities or projects

People Management

  • Provide coaching and advice to colleagues or new team member to solve problems at work

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers
  • Bachelor’s degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations

Qualifications

Planning

  • Manage daily operations and prioritize work under responsibility
  • Manage and plan employee shift schedule
  • Participate in management of team’s targeted goals and performance

General Management

  • Keep up to date with new trends and technology for applying in own department/team to improve own competence and enhance productivity within the team
  • Attend and support organizational activities or projects

People Management

  • Provide coaching and advice to colleagues or new team member to solve problems at work

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers
  • Bachelor’s degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations

Additional Information

Planning

  • Manage daily operations and prioritize work under responsibility
  • Manage and plan employee shift schedule
  • Participate in management of team’s targeted goals and performance

General Management

  • Keep up to date with new trends and technology for applying in own department/team to improve own competence and enhance productivity within the team
  • Attend and support organizational activities or projects

People Management

  • Provide coaching and advice to colleagues or new team member to solve problems at work

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers
  • Bachelor’s degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations

Apply now »