Reservation Supervisor (GO! Hotel สุวรรณภูมิ))

Responsibilities:

• Supervise daily reservation operations to ensure accuracy and efficiency in bookings.

• Handle guest inquiries, booking requests, and special requirements with professionalism.

• Manage room inventory, rates, and allocations in coordination with Revenue and Front Office teams.

• Train, guide, and support reservation staff to maintain service standards.

• Monitor and respond to online booking channels, OTAs, and direct reservations.

• Prepare reports on reservations, occupancy trends, and booking performance.

• Coordinate with Sales, Marketing, and Front Office teams to maximize revenue opportunities.

• Ensure guest information is recorded accurately and confidentially.

• Handle escalated guest issues or complaints with prompt resolution.

• Implement reservation policies, procedures, and quality standards consistently.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• Strong command of English (spoken and written).

• Excellent interpersonal, leadership, and problem-solving skills.

• Proficiency in hotel reservation systems (PMS/CRS) and MS Office.

• Detail-oriented with strong organizational and multitasking abilities.

• Prior experience in reservations or front office with at least 2 years in a supervisory role preferred.