Operation Training Team Leader 2

Job Purposes

Implement store policies, plans, and directions to manage, organize, and provide training to operation staffs and customer service function to develop professional knowledge of staffs, and increase sale volume and profits aligning with organization’s goals and objectives

Key Roles and Responsibilities

• Implement store policies and directions to set product knowledge course to train and review employees scores and knowledge, in order to ensure effective operations aligning with standards and rules
• Lead and provide professional training for customer service function to encourage on new product tasting and drive sales
• Manage to train the trainees for new projects or new store to ensure effective operations
• Travel to local relevant local stores to gain information and knowledge of new developed store concepts in the field under responsibilities to improve the operations
• Monitor and manage analyzing summary of store operation to develop staff performance and support the operations
• Monitor analyzing customer information to build, maintain, and develop relationship
• Take care and advise operation staffs to ensure effective performance and promotion preparation

Qualifications

• Bachelor’s Degree in related field
• Minimum of 3-5 years of responsible experience in related field and 1-3 years of team management
• Have strong communication skills
• Have planning and analytical skills
• Have good personality
• Be responsible and enthusiastic

Additional Information