Head of Hotel Operations and Development

Responsibilities;

1. Strategic Leadership & Business Alignment

• Develop and execute operational and development strategies in line with the group’s hotel business direction.
• Translate corporate goals into clear action plans for operations, development, and asset performance.
• Provide strategic input to the Head of Hotel Business and Executive Committee.

2. Hotel Operations Oversight

• Oversee operational performance of both managed and branded hotels to ensure service excellence and profitability.
• Review key operating indicators (GOP, RevPAR, guest satisfaction, cost control, etc.) and recommend improvement plans.
• Work closely with General Managers and Cluster Heads to ensure alignment with brand standards and financial targets.

3. Development & Expansion

• Identify, evaluate, and negotiate new hotel development and management opportunities (both third-party and owned).
• Lead feasibility studies, financial analysis, and due diligence for new projects or rebranding opportunities.
• Collaborate with investors, owners, and development partners to expand the hotel portfolio.

4. Brand Management & Operator Relations

• Oversee relationships with hotel operators and brand partners to ensure alignment with group objectives.
• Monitor and evaluate the performance of hotel management agreements (HMAs) and franchise contracts.
• Drive development and positioning of the group’s own hotel brand(s) for growth and market differentiation.

5. Financial & Asset Performance

• Monitor property-level P&L and ensure strong asset returns through operational efficiency and revenue management.
• Support annual business planning, budgeting, and capital investment planning.
• Provide recommendations to enhance long-term asset value.

6. People Leadership & Development

• Lead and mentor a cross-functional team (Operations, Development, and Technical Services).
• Foster a high-performance culture with focus on collaboration, agility, and service excellence.

7. Governance & Compliance

• Ensure operational compliance with legal, safety, and brand standards.
• Implement governance frameworks and risk management protocols for sustainable business operations.