Guest Service Agent (GO! Hotel สุวรรณภูมิ)

Responsibilities:

• Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
• Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
• Reservation Handling: Manage room bookings, cancellations, and modifications using the hotel?s reservation system, ensuring accuracy and efficiency.
• Coordination: Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.
• Cash and Report Handling: Perform daily cash handling, billing, and end-of-shift reports according to hotel procedures.

Qualifications:

• Bachelor's degree in Hospitality or related.
• 1 Year of prior experience in GSA, front office or customer service
• Basic computer skills and familiarity with hotel PMS systems (a plus)
• English proficiency (both written and verbal) is required.
• Friendly, reliable, and guest-focused attitude
• Able to work in shifts and flexible hours, including weekends and public holidays
• Work location: GO! Hotel สุวรรณภูมิ