Customer Service Team Leader 3

Job Purposes

Provide support to set up plans, policies, and strategies for customer service including operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals

Key Roles and Responsibilities

• Analyze important information to set up plans, policies, and strategies for customer service to create mutual understanding in department and functions
• Lead and manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
• Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
• Plan for development and training to coach and improve performance of subordinates
• Examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
• Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
• Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately

Qualifications

• Bachelor’s degree in related field
• Minimum of 5-7 years of responsible experience in related field and 1-3 years of team management
• Have good personality and human relations
• Have strong communication skills, especially English skills

Additional Information