Customer Experience Team Leader 3

Job Purposes

ตำแหน่งงานที่เปิดรับ แผนก Customer Experience

1.งานบริการลูกค้า

   - Manager, Customer Experience

   - Service Touchpoint, Service Center

2.งานบริหารและรักษาความสะอาด

   - Hygiene Service

Key Roles and Responsibilities

• Ensure services to customers are at superior level by providing a complete knowledge of tenant’s products and event program
• Providing excellence service to customer at the assigned service counter including
  - Information Center
  - Baby Stroller & Wheelchair Service
  - Assist with Customer Issues
  - Receive and Handle Customer Feedback
• Lead, motivate and provide guidance to the customer experience team
• Schedule and manage the work shifts, breaks and days off for the concierge team
• Conduct regular training and development sessions for the team to ensure a high level of service quality

Qualifications

• Bachelor degree in English Major, Art-English, Humanities, or related fields
• 3+ years experience in Customer Service, Hotel, Airline, Department Store, Guest Service, and Receptionist will be an advantage
• Good personality and service –minded oriented
• Good communication skill, ability to communicate effectively with customers and team members (in English and Thai).

Additional Information