CRM Management 1

Job Purposes

Participate in setting up plans, strategies and policies about customer relation management, to maintain current customers, attract new customers, along with product purchasers and tenants, to support business operations and gross sales effectively, aligning with objectives and business plans

Key Roles and Responsibilities

• Participate in setting up annual budget, directions, policies, and strategies for development of marketing rules and processes to improve customer relation management effectively and ensure better organizational marketing operations compared to the opponents
• Lead and manage CRM strategies across the company to encourage customer retention and customer loyalty
• Make decision on the CRM platform structure to ensure effective work and capture all required information at key points in the customer life cycle
• Follow up analysis of customer touch points and data base, and market research, to align with targeted marketing activities, and maximize commercial opportunities
• Maximize customer lifetime value strategies to ensure maximum profitability
• Oversee direct communications with customers through the CRM
• Coordinate with all departments to ensure the CRM works effectively for all aspects of the company
• Keep up to date with current marketing trends to improve the performance of the team
• Take care and advise subordinates to ensure effective performance and promotion preparation

Qualifications

• Bachelor’s Degree in related field
• Minimum of 7-10 years of responsible experience in related field and 3-5 years of team management
• Have knowledge in marketing, customer relations, corporate image
• Have communication skills
• Have computer skills
• Have interpersonal skill

4 Beliefs

1. Positivity

2. Dynamism

3. Customer Champion

4. Community at heart